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General Terms and Conditions

Terms of Service

Chasa Janett online shop

1 . Scope / general

The general terms and conditions (“GTC”) apply to the online shop Chasa Janett, Säntisstrasse 23, 8964 Rudolfstetten.

2. Registration

Registration with Chasa Janett is reserved exclusively for legally competent persons. The data required for registration must be provided completely and truthfully by the customer. There is no entitlement to admission to Chasa Janett.

The customer is responsible for updating his data himself.

3. Order and conclusion of contract


Orders can only be placed online at

With the order, the customer confirms the correctness of all information provided by him.

Chasa Janett is free to refuse to accept an order and to refuse to confirm it, to limit the delivery quantity for certain products or at most not to deliver a certain product at all.

The costs for delivery can be seen when ordering.

Conclusion of contract

The customer's order is confirmed by Chasa Janett by email or SMS. A contract between the customer and Chasa Janett is only concluded with this confirmation of the order.

Incomplete fulfillment of the order

Chasa Janett's top priority is to deliver all products ordered in sufficient numbers and of high quality. In exceptional cases it can still happen that for various reasons not enough goods are available or cannot be released for delivery.

If products are not available at the time of delivery, they will not be forwarded and replacement items will not be delivered. The actual quantity delivered is indicated on the definitive delivery note and on the invoice. In the event of reduced or undelivered quantities, the customer is not entitled to any real claims or compensation.

If an article is not delivered despite being offset, the customer will be credited the corresponding amount in terms of value. There is no subsequent delivery and there is no claim for damages.

4. Delivery

Chasa Janett online shop limits deliveries to the territory of Switzerland and the Principality of Liechtenstein.

Delivery of goods

The goods are delivered directly to the delivery address and contact person provided by the customer.

The delivery takes place as far as accessible to the apartment door of private individuals and to the reception or reception of corporate customers.

With the handover of the goods or the deposit of the goods in front of the front door, the benefit and risk, in particular the risk of theft, damage by third parties and environmental influences, are transferred to the customer.

Delivery times and compliance with delivery times

Chasa Janett online shop does everything to meet the delivery deadlines. All delivery times announced by the Chasa Janett online shop are for guidance only. Failure to meet delivery deadlines does not entitle the customer to withdraw from the contract or to compensation. In the event that the Chasa Janett online shop should not be able to deliver a confirmed order, the Chasa Janett online shop is not obliged to carry out the delivery in any other way. The customer has no right to compensation.

Cancellation of delivery by Chasa Janett online shop

If the successful delivery is not possible or only possible under difficult circumstances for reasons for which Chasa Janett online shop is not responsible, such as wrong delivery address, absence of the recipient, missing access permit, bad weather or traffic conditions, etc., then the Chasa Janett online shop is entitled to cancel the order. In this case, any claim by the customer for damages or real compensation is fully excluded.

5. Prices and Payment

Pricing conditions

All prices are in Swiss Francs, including applicable VAT. The prices are exclusive of fees and include delivery costs.

The decisive factor are the prices as shown on at the time of the order.

Payment methods / credit check

Various payment methods are available for payment, depending on the range and shipping method, with Chasa Janett online shop. is entitled in any case to decide at its own discretion which means of payment it will accept in each specific individual case.

Chasa Janett online shop is expressly authorized by the customer to carry out credit checks at their own discretion and, for this purpose, to pass on customer data to third parties if necessary.

6. Product information

The product information published in the online shop is updated regularly and with the greatest care. In exceptional cases, this information may differ from the information actually printed on the packaging. In this case, the information on the packaging is always decisive.

7. Warranty and data communication

According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and / or available at all times. Chasa Janett Onlineshop is therefore neither liable for the constant and uninterrupted availability of the online shop nor for technical and electronic errors during a sales transaction, in particular not for the delayed processing or acceptance of orders.

8. Complaints and customer service

The customer service offers information and personal support for questions, problems or complaints regarding the services of Chasa Janett online shop

Chasa Janett
Säntisstrasse 23
8964 Rudolfstetten

Telephone: +41 (0) 79 663 51 31 or +41 (0) 56 633 71 74


Defects must be reported immediately upon receipt of the goods. Otherwise the goods are deemed to have been accepted by the customer without any problems. Hidden defects must be reported to customer service immediately after they are discovered.

9. Data protection

The protection of the customer's privacy when processing personal data is an important concern of Chasa Janett online shop. Therefore, Chasa Janett online shop endeavors to handle all data collected carefully. Chasa Janett online shop uses technical and organizational security measures to protect the managed customer data against accidental or deliberate manipulation, loss, destruction or against access by unauthorized persons.

Payment data is transmitted in encrypted form.

All personal data is collected, processed and used confidentially in accordance with the provisions of the Swiss Data Protection Act and is neither sold nor passed on to third parties. The only exceptions are the data that are required to process the order (e.g. delivery address for post).

The customer has the right to free information, reporting, blocking and deletion of the stored data at any time.

1 0. Intellectual property rights

The entire content of the online shop, including texts and graphics, is the property of Chasa Janett online shop. This content is protected by copyrights and other rights and may not be used without the prior written consent of Chasa Janett online shop.

11. General Conditions

Changes and additions

Chasa Janett online shop expressly reserves the right to adapt these terms and conditions to the circumstances at any time and to apply them immediately.

Only Swiss law is applicable. The place of jurisdiction for natural persons is Bremgarten or at the customer's place of residence. Bremgarten is the exclusive place of jurisdiction for legal entities.


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